RescueCom, a US computer repair company, today announced the first US market reliability report for PCs in 2011. The results show that Lenovo ranks first, and Apple, which is deified by many people, ranks only fourth.
RescueCom's statistical method is to compare the shipments of specific PC manufacturers with the number of maintenance calls. RescueCom also admitted that this method is not very accurate, after all, not everyone who has encountered a computer failure will call the customer service, not everyone will go to RescueCom, but every quarter since 2009 we can see this report, there is still Certain reference value.
According to the report, Hewlett-Packard/Compaq has a 26.5% share of the PC market in the United States, far ahead of other manufacturers, but the failure rate is as high as 21.67%, which is also unmatched by other manufacturers. Apple's share is currently 9.7%, slightly lower than Toshiba and third, but the 6.5% failure rate is higher than the latter.
Lenovo's PC reputation in the country is not very good, but the United States market share of 5.5% at the same time the failure rate was only 2.17%, the first comprehensive score. Asustek's failure rate is actually the lowest, only 1.24%, but the share is not high, so it can only be second.
Samsung failed to enter the top five because of its low market share, but its reputation for reliability was good, and its share has soared by 260%. It is only a potential stock.
In addition, in the 2010 reliability and service report released by PCWorld at the end of last year, HP desktops and notebooks were ranked bottom. Dell was the second-lowest, but Lenovo was only located in the middle reaches, behind Apple and Asustek.